Digital transformation accelerated in tax services

According to information obtained from the Ministry of Treasury and Finance, taxpayers can carry out many transactions over the internet, regardless of time and place, without having to physically go to the tax offices, with digital applications developed by the Revenue Administration.

Many services such as tax payments, petition and application processes, notifications and declaration filing are offered electronically through the Digital Tax Office. More than 750 million logins have been made to the platform since its launch. Approximately 18.3 million applications and petitions were received electronically in 9 months of the year through the Digital Tax Office, where 261 different services are offered as of today.

Approximately 13 billion electronic documents were created in 2025 alone by issuing financial documents such as invoices, freelance receipts, delivery notes and receipts electronically.

The number of e-invoice users, which was approximately 532 thousand in 2021, exceeded 2.2 million with an increase of 313 percent in the 9 months of this year. In the same period, the number of e-ledger users increased by 680 percent, from approximately 282 thousand to over 2.2 million.

The Revenue Administration also aims to evaluate data with new generation technologies such as artificial intelligence, big data and blockchain, redesign business processes and improve service delivery capacity.

The Presidency also benefits from robotic process automation (RPA) technologies in order to accelerate, standardize and increase the efficiency of the work and transactions carried out in the central and provincial organizations.

Thanks to RPA applications, many transactions can be carried out electronically at any time of the day, reducing the need for human intervention. In this context, transactions and correspondence can be carried out automatically, and the documents created can be transmitted to the relevant addressees via electronic channels.

In order to increase taxpayer compliance and contribute to the timely fulfillment of tax-related duties and responsibilities, informative and reminder SMS messages are sent to designated taxpayer groups through RPA tools.

Source: TRT Haber Ekonomi RSS (Open Press / Translated Full Text)