TURKSTAT's ALO 124 line offers direct communication to citizens

According to the statement made by TÜİK, telephone calls are made via the corporate line number 124 within the scope of data collection studies carried out by the institution.

Citizens can get information about official statistics studies, participate in survey interviews, and convey their wishes, complaints and suggestions to the institution through the call center.

Computer Assisted Telephone Interviewing (CATI) method is used in data collection studies carried out within 26 regional directorates of TURKSTAT.

The data obtained from the interviews conducted with this method are transferred directly to the system, ensuring that statistical information is compiled quickly, accurately and consistently.

In the statement, it was stated that the feedback from citizens via ALO 124 was also evaluated, and it was noted that the call center contributed to increasing the service quality and strengthening the communication between citizens and the institution.

Source: TRT Haber Ekonomi RSS (Open Press / Translated Full Text)